Transferring calls
Like a switchboard , we can put all callers or only callers with a special request and / or only VIP contacts previously defined by you directly through to the relevant employee.
Like a switchboard , we can put all callers or only callers with a special request and / or only VIP contacts previously defined by you directly through to the relevant employee.
After each conversation you will receive a free call note from us by email . You can determine yourself which information (concern, name, company, phone, etc.) we should include in the call memo.
At IBSS.tech, in addition to standard German, English is an important hiring criterion to support you with international customers or in opening up new markets.
On request, we can arrange appointments with your customers for you via your Google Calendar. We can also accept your booking requests for you as an external receptionist.
With a questionnaire created by you and stored with us, our service team can directly answer frequently asked questions about your company, your products or your services.
We answer the phone for you in your company name and contact you according to your wishes: Whether “Welcome”, “Grüß Gott” or “Moin Moin”, we fit seamlessly into your company appearance
Whether at peak times, during external appointments, when the office is unoccupied or around the clock: You decide when and to what extent you want to use our telephone service . Simply switch call diversion on and off and thus activate the office service or deactivate it if you wish.
Depending on the tariff, you have the option of giving us a list of your employees. On the one hand, our service team can integrate better into your corporate identity and, on the other hand, forward callers in a targeted manner
We are happy to accept orders for you and forward all information to you immediately. Simply tell us which data we should record so that you can process the orders quickly and easily.
At your request, we are always able to identify standard emergencies (postman, supplier or your customer is at the door) or emergencies that you have defined beforehand and put them through to you directly.
As your personal anteroom or your switchboard, we support you during your service hours or, if you wish, you can benefit from our office service 24 hours a day, 7 days a week . We filter & coordinate your incoming calls according to your specifications. We would be happy to arrange appointments, bookings and advise you on your products and services.
Whether you’re at work focus , you need to be in a meeting are, an external appointment , have your office vacant or yourself in the holiday are: our phone secretariat will help you with a comprehensive secretarial services, not to be disturbed while to always be available.
Whether you’re at work focus , you need to be in a meeting are, an external appointment , have your office vacant or yourself in the holiday are: our phone secretariat will help you with a comprehensive secretarial services, not to be disturbed while to always be available.
through constant availability
through 100% personal availability
through more undisturbed & structured work processes
through extended service times
We rely on the reliable voice quality of ISDN telephony until the teething troubles of VoIP technology such as dropouts, echoes, dropped calls or accessibility problems have been resolved without discussion.
The contract for the office service can be canceled daily for the first 14 days and then for 4 weeks at the end of the month.
With us you have the opportunity to test our office service for 4 weeks without a basic fee and with a starting credit of 25 €. So you can convince yourself of our service quality quickly and without incurring any costs.
You will receive a detailed invoice from us every month, with which you have full cost control over the office services we provide. You can also decide for yourself at any time when and for how long you want to use our telephone service; simply switch call forwarding on and off.
To ensure consistently high quality, all of our employees work in small teams directly on site.
We train all employees according to your needs & in interviewing and documentation. In addition, we regularly carry out internal and external quality audits for the services of the office service.
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