Our telephone service: Our office service is that easy

  • A customer or potential new customer calls you

  • You yourself can not or do not want to answer the phone.

  • Our office service team will answer the call for you in your company name

Our telephone services at a glance

  • Transferring calls

    Like a switchboard , we can put all callers or only callers with a special request and / or only VIP contacts previously defined by you directly through to the relevant employee.

  • Individual call notes

    After each conversation you will receive a free call note from us by email . You can determine yourself which information (concern, name, company, phone, etc.) we should include in the call memo.

  • Standard German & English

    At IBSS.tech, in addition to standard German, English is an important hiring criterion to support you with international customers or in opening up new markets.

  • Appointments & booking

    On request, we can arrange appointments with your customers for you via your Google Calendar. We can also accept your booking requests for you as an external receptionist.

  • Questionnaire

    With a questionnaire created by you and stored with us, our service team can directly answer frequently asked questions about your company, your products or your services.

  • Personal Greeting

    We  answer  the phone for you in your company name and contact you according to your wishes: Whether “Welcome”, “Grüß Gott” or “Moin Moin”, we fit seamlessly into your company appearance

  • Customizable service times

    Whether at peak times, during external appointments, when the office is unoccupied or around the clock: You decide when and to what extent you want to use our telephone service . Simply switch call diversion on and off and thus activate the office service or deactivate it if you wish.

  • Employee list

    Depending on the tariff, you have the option of giving us a list of your employees. On the one hand, our service team can integrate better into your corporate identity and, on the other hand, forward callers in a targeted manner

  • Order acceptance & advice

    We are happy to accept orders for you and forward all information to you immediately. Simply tell us which data we should record so that you can process the orders quickly and easily.

  • Emergency info

    At your request, we are always able to identify standard emergencies (postman, supplier or your customer is at the door) or emergencies that you have defined beforehand and put them through to you directly.

When our telephone service helps you and our office service takes the strain off you

Around the clock

As your personal anteroom or your switchboard, we support you during your service hours or, if you wish, you can benefit from our office service 24 hours a day, 7 days a week . We filter & coordinate your incoming calls according to your specifications. We would be happy to arrange appointments, bookings and advise you on your products and services.

In the office and on the go

Whether you’re at work focus , you need to be in a meeting are, an external appointment , have your office vacant or yourself in the holiday are: our phone secretariat will help you with a comprehensive secretarial services, not to be disturbed while to always be available.

Around the clock

Whether you’re at work focus , you need to be in a meeting are, an external appointment , have your office vacant or yourself in the holiday are: our phone secretariat will help you with a comprehensive secretarial services, not to be disturbed while to always be available.

Office service with increased success: How you can benefit from our telephone service

More orders

through constant availability

Better customer loyalty

through 100% personal availability

Greater efficiency

through more undisturbed & structured work processes

Clear competitive advantage

through extended service times

What distinguishes our telephone service

  • Best voice quality

    We rely on the reliable voice quality of ISDN telephony until the teething troubles of VoIP technology such as dropouts, echoes, dropped calls or accessibility problems have been resolved without discussion.

  • No minimum contract period

    The contract for the office service can be canceled daily for the first 14 days and then for 4 weeks at the end of the month.

  • Satisfaction guarantee

    With us you have the opportunity to test our office service for 4 weeks without a basic fee and with a starting credit of 25 €. So you can convince yourself of our service quality quickly and without incurring any costs.

  • Transparent cost control

    You will receive a detailed invoice from us every month, with which you have full cost control over the office services we provide. You can also decide for yourself at any time when and for how long you want to use our telephone service; simply switch call forwarding on and off.

  • Employees on site

    To ensure consistently high quality, all of our employees work in small teams directly on site.

  • Trained specialist staff

    We train all employees according to your needs & in interviewing and documentation. In addition, we regularly carry out internal and external quality audits for the services of the office service.